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Karl Schaphorst & Associates, LLC | Serving both Omaha, NE & Des Moines, IA

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Tom's best customer, Meg, called and asked for a favor:  "Can you talk to my new assistant Karen about getting up to speed with your software?  She's got a couple of questions I don't have time to answer."


Jane, a new sales hire, was settling into her workspace on Friday morning, all ready to celebrate the first quarter in which she'd been able to exceed her revenue target ... when she got a voicemail message that made her stomach churn.

Learn how to confirm your agreements, get referrals, and deal with the competition in this important episode. Troy Elmore talks about how to finish an appointment or sale. Learn the best practices for confirming agreements and determining what should happen next.