Tom's best customer, Meg, called and asked for a favor: "Can you talk to my new assistant Karen about getting up to speed with your software? She's got a couple of questions I don't have time to answer."
Vincent's closing numbers were not what he had been hoping for. He asked his manager, Lynnette, what she thought the problem might be. After a little role-playing, Lynnette suggested that Vincent was spending too much time selling "from inside a box."
Jane, a new sales hire, was settling into her workspace on Friday morning, all ready to celebrate the first quarter in which she'd been able to exceed her revenue target ... when she got a voicemail message that made her stomach churn.